UBC is dedicated to promoting sustainable transportation options for the campus community and ride-hailing is a welcome addition which will help make it easier for commuters and residents to drive to and from campus without a personal vehicle. Ride-hailing is especially beneficial during the weekend and evening hours when transit may be less convenient and when access to reliable door-to-door service has important personal safety benefits.
Designated “Ride-hail Spots” for Pick-up and Drop-off
To improve safety and manage the expected additional vehicles on campus, curb space has been allocated for pick-ups and drop-offs within the central academic campus. These locations are called “ride-hail spots” and are identified with signage to help users find their pick-up or drop-off location. When users request a trip within the central academic campus, the operator’s app will automatically direct you to the closest designated ride-hail spot.
A map of designated locations is shown below along with an example of the signs that are installed at each ride-hail spot.
Map of ride-hail pick-up and drop-off spots
Download a printable map
About UBC’s Ride-hailing License Agreement Requirements
To ensure safe and successful operations on the UBC Vancouver campus, ride-hailing operators are required to enter into a License Agreement with the University. This agreement outlines expectations, conditions, and restrictions consistent with UBC’s Traffic and Parking Rules and is similar to policies and procedures developed by the City of Vancouver, YVR and other municipalities in Metro Vancouver.
Download Transportation Network Services (“Ride-hailing”) permit application.
Similar to other jurisdictions, UBC is charging ride-hailing companies for operating on campus. These fees may or may not be passed on to customers. UBC is charging fees to support our sustainable transportation policy objectives and manage traffic congestion on campus while balancing affordability considerations. Fees collected will be used to support programs and infrastructure that encourage sustainable transportation.
How does ride-hailing fit with UBC's sustainable transportation commitments?
UBC is dedicated to promoting sustainable transportation options and ride-hailing is a welcome option for the campus community that may make it easier for people to meet their transportation needs without owning a personal vehicle. UBC’s approach to ride-hailing is to balance convenient, affordable service to the community while also supporting sustainable transportation programs and infrastructure investments.
What ride-hailing companies will be operating at UBC?
Any company that has secured approval from the Passenger Transportation Board and has entered into a license agreement with the University can operate at UBC. We anticipate having multiple operators on campus.
Why is UBC charging ride-hailing fees and what will UBC do with this revenue?
UBC will be requiring ride hailing companies to pay an annual licensing fee and per-trip fees that may or may not be passed on to their customers. There may be different sets of per-trip fees depending on when and where on campus you use the service.
UBC is charging fees to support our sustainable transportation policy objectives, including managing and mitigating traffic congestion on campus, and advancing our sustainable transportation goals, while also balancing affordability considerations. Fees collected will be used to support programs and infrastructure that encourage sustainable transportation.
Why are there different per-trip fees that depend on when and where you use the service?
UBC is dedicated to promoting sustainable transportation options. The majority of UBC’s fees will only apply during peak periods (7am to 7pm, weekdays) and in the central academic campus so that fees remain lower during evenings and weekends as well as outside the central academic campus when and where transit is less convenient.
Where are the pick-up and drop-off locations on campus?
There are designated pick up and drop off locations across the central academic campus and operators are required to include these in their app.
When a trip is requested within the central academic campus, the operator’s app will direct you to the closest ”ride-hail spot”. A map of all ride-hail spots is shown above and all designated locations have signage and will be enforced by UBC Parking.
How do I report traffic violations by ride-hailing vehicles?
Any traffic violations on campus can be reported to UBC Parking at 604-822-6786 or firstname.lastname@example.org. If you have safety concerns please contact Campus Security at 604-822-2222 or, in the case of an emergency, dial 911.
What is the plan for regulating ride-hailing at the UBC Okanagan campus?
As the UBC Okanagan campus falls within the City of Kelowna, their regulatory framework will apply. UBC Okanagan staff will work with operators that receive a license for that zone to ensure safe and accessible pick up and drop off locations are available and communicated to drivers and customers. As more information is available, it will be shared on the UBC Okanagan transportation website.